Frequently Asked Questions

We fulfill orders quickly, and once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within one to two hours of placing your order. To request an order cancellation, contact us immediately via Contact page contact page to see if your order is still eligible for cancellation

An order confirmation email is sent within 1 hour of placing your order. If for some reason, you did not receive an email, please check your spam folder and add info@fuleri.com to your safe senders list. Once your order ships, you will also receive a shipment notification including your tracking number.

We accept payment from major credit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, PayPal

We treat each order as a gift, whether it’s for yourself or a loved one. All shipments will include an order packing slip, but will not display any pricing.

We do not currently offer a local pickup option for any orders. With this in mind, please feel free to place your order, as normal, through our website.

Processing time before your order ships will vary depending on personalization selection and does not include weekends or holidays. You can see the estimated shipping timeline on the product page. Please see our Shipping Page for more details.

You may use our Track My Order feature 24 – 48 hours after your order has shipped to view its progress. 

We currently offer international shipping to Canada, Australia, New Zealand, Japan, United Arab Emirates, Saudi Arabia, and many European countries. Visit our Shipping page for more information.

Our leather products are designed in Europe and produced in our own world-class Mediterranean countries, which adhere to our strict quality standards and ethical manufacturing practices. We carefully control all materials and processes from start to finish.

We work with vendors around the world, including the Italy and Asia, to source our premium leathers, paper products and accessories.  We are proud that 100% of our leather is now sourced from Leather Working Group (LWG) certified tanneries. Leather Working Group (LWG) is a not-for-profit that drives best practices and positive social and environmental change for responsible leather production.

The product images shown have the most accurate color possible. Differences in computer monitors may result in color variations between the actual product and your computer monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to the nature of full-grain leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist.

Please refer to our Returns Page for more information.